Inspired, in part, by Jared Spool’s recent article regarding the impact of design changes at Amazon.com and the related talk he gave at the IA Summit, I thought I’d post a few Amazon redesign ideas that have been percolating in my head of late. Of course, these ideas are presented without access to Amazon’s vast research data or internal business knowledge. Who knows, with that knowledge in hand, I may have suggested very different ideas.
A Pixel Saved is a
Penny Million Dollars Earned
There are few sites on the web where even an atomic-level change in the user interface can potentially have greater impact on overall product sales than at Amazon.com. For this reason, every character, every pixel needs to be scrutinized and justified in terms of supporting the overall goals of the business. In line with that, these are some ideas for eliminating possibly detrimental pixels in the all-important Add-to-cart area.
Here is a Before/After of the Shopping Cart area on an Amazon detail page:
|Current version||My version
There are three key changes I made here, which allowed for eliminating quite a few pixels:
- Removed the quantity option: The ability to select a quantity prior to adding an item to one’s cart seems to not only be an edge case, but also something which, if the option were removed, would be unlikely to cause users to not add the item to their cart. After all, once having added it, they can then update the quantity option to their heart’s content. Removing it, in other words, would mean less page noise at virtually no cost to usability.
- Removed an unnecessary technology reference: Below the Add to Shopping Cart button, anonymous users see a link and some copy encouraging them to sign in to be able to make use of 1-Click Ordering. The problem here is two-fold. First, by linking on the word “Sign in” this is what is implied as the main goal of the message and also what will draw the eye. Signing in is of course not the main message here. Second, even including the detail that accessing the 1-Click-Ordering feature will require signing in really only becomes a distraction, since it really isn’t relevant until a customer actually decides that they want to activate the feature. The primary message is to encourage users to turn on 1-Click-Ordering, and that seems to therefore be most effectively communicated by replacing the whole ball of wax with a single call to action.
- Combined multiple modules into one and added some hierarchy: Because Amazon provides so many great purchasing options, this tends to lead to a whole gaggle of buttons collecting in this area, some of which are inside a module and some of which are not, making for a slightly harried viewing experience. Here, I cleaned up the whole thing by placing everything in one module, and then used the dotted horizontal rule as a much more low-key division between groupings. I also added a bit more hierarchy, such as making the text for the somewhat secondary “Share with Friends” feature smaller.
Much of what is manifested in these changes is the critical value of succinct writing skills. Good user interface design is very much like good writing, i.e. the ability to say what you have to say with the fewest possible words and then saying no more. (As opposed to this completely extraneous sentence.)
Make marketing action-driven
Here is an example of a marketing blurb for the new Kindle 2.
A key issue with this message is that it requires the user to read through a bunch of copy to understand what really is a simple message (see below.) Already there, you’re going to lose quite a few users, who, after encountering that amount of copy (a lot in this particular context), will be off scanning some other part of the page.
Then, and this is even worse, for those users who take the time to read the message and in fact would now like to take the action that the message is promoting, it is in fact not at all clear how they should do that. Should I click on the link with the name of book? But that’s the page I’m already on. Hmmm…
Finally, the message suffers from providing information at a level of detail beyond what the user really needs to know. For all intents and purposes, “in under a minute” is the same as now, which of course is a far more compact and powerful message. That’s what customers care about. That’s the essential selling point.
Therefore, my recommendation is to replace this text-heavy marketing message with one that strips it down to its absolute essence and doubles as the action that the message is selling.
Here, we are not only communicating that the Kindle allows for reading a book immediately (which is a major selling point that I actually was not aware of until I started reading the Kindle marketing materials more closely), but we are also presenting a clear path for initiating that process.
Less page, more opportunity
Currently, the Amazon page width is set to 100% max-width, meaning that the maximum width of the page will be whatever the width is of the browser window. Now, for users with smaller monitors, this issue will go unnoticed, but for the growing number of us with wide screen monitors, an Amazon page might look something like this:
With a page this wide, the overall page design quickly starts to break down: the long lines of text become more difficult to read, the search input form becomes so ridiculously long it ceases to look like a text field, and the Add to Cart area loses its association with the content it is referencing and looks more like a third column.
Allowing the page to continue expanding to this width is, in my opinion, not only a degradation of the overall user experience, but also an opportunity lost. In other words, constraining the page width to one that is optimal to the content it contains creates a whole new area available for things like marketing. This is something that others, like the good folks at Pandora, already have figured out. So, my recommendation here would be to constrain the page width to one optimal for reading, which, for the current design seems to be a 1024 pixel display, and then use the new-found real estate for marketing purposes. Something like this:
Better legibility, usablity, and new-found marketing opportunities all-in-one.
To be clear, I think Amazon is one of the best designed e-commerce sites on the web, and I’m sure that an incredible amount of thought and effort went into the designs I am critiquing. But maybe it is that very fact, the knowledge that these pages were designed by some of the most skilled people in the industry, which makes it all the more enticing to find ways to improve upon their ideas.